Shipping & Returns
This Shipping & Returns document applies to all orders for Womens Shoes placed through shoesnntj.com. By placing an order, the buyer agrees to the shipping terms and return terms stated in this document. Kwok Limited processes orders with care and expects buyers to review this document before purchase.
Shipping Policy
Kwok Limited ships Womens Shoes to addresses provided at checkout. Orders are processed after payment verification. Processing time depends on order volume, item availability, and destination. Delivery timelines depend on the carrier and destination. Kwok Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. Shipping charges are shown at checkout before payment. The buyer is responsible for providing a complete and accurate shipping address. Kwok Limited is not responsible for delays caused by carriers, customs, weather, or incorrect address information.
Delivery Timeframes
Delivery timeframes are standard and vary by destination. Kwok Limited does not promise rapid delivery. The buyer should allow the carrier to complete delivery according to the tracking status. If tracking shows no movement for an extended period, the buyer may contact [email protected] for assistance. Kwok Limited will cooperate with carrier inquiries. The buyer must contact [email protected] if tracking shows the order as delivered but the buyer did not receive it.
14-Day No-Reason Refund Policy
Kwok Limited offers a strict 14-day no-reason refund policy. The buyer may request a refund within exactly 14 calendar days from the date of receipt. The buyer does not need to provide a reason for the refund request. The returned Womens Shoes must be unused and in original packaging. All tags, boxes, and accessories must be returned in the same condition as received. Kwok Limited will deny a refund if the returned item does not meet these conditions. The 14-day period begins on the date the carrier confirms delivery.
Return Eligibility
Items must be unused and in original packaging. Items must not show signs of wear, alteration, cleaning, or damage caused after delivery. Items must include all original components. The buyer must provide proof of purchase. Kwok Limited reserves the right to inspect all returned items. A refund is issued only after inspection confirms eligibility. The buyer completely bears the return shipping costs. The buyer must use a trackable shipping method. Kwok Limited is not responsible for returns lost or damaged in transit.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact [email protected] within that 7-day period. The buyer must provide the order number, photographs of the damaged or defective item, and a description of the issue. Kwok Limited will review the claim and provide instructions. Claims submitted after exactly 7 days of receipt are not eligible for a damaged or defective item remedy. This 7-day claim period matches the Terms of Service.
Return Process
Step 1. Contact [email protected] within exactly 14 calendar days from the date of receipt.
Step 2. Provide the order number, item name, and a refund request. A reason is not required for a no-reason refund.
Step 3. Wait for Kwok Limited to provide return authorization instructions.
Step 4. Pack the Womens Shoes securely in original packaging with all original components.
Step 5. Ship the return to the authorized destination. The recipient must be Kwok Limited, the contact phone is +852 6266 6618, and the specific return address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O.
Step 6. Send the return tracking number to [email protected].
Step 7. Kwok Limited inspects the returned item after delivery. If the item meets the return eligibility conditions, Kwok Limited approves the refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Kwok Limited does not provide prepaid return labels. The buyer must pay all shipping charges, insurance costs, and tracking fees. The buyer must ensure the return reaches Kwok Limited. Original shipping charges are not refunded. The buyer is responsible for any customs fees, taxes, or import charges related to the return.
Refund Processing
Kwok Limited processes refunds after the returned item is received and inspected. Refund arrival time is at least 14 days. The refund is issued to the original payment method. The buyer must allow at least 14 days for the refund to arrive after Kwok Limited approves the refund. Bank processing times may extend the arrival period. Kwok Limited is not responsible for delays caused by the buyer's bank or payment provider.
PayPal Refunds
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow the applicable period for the PayPal refund to appear. Kwok Limited issues the PayPal refund after return inspection and approval. The buyer should monitor the PayPal account associated with the order. If the PayPal refund does not appear within the applicable period, the buyer may contact [email protected].
Contact Information
For shipping questions, return authorization, damaged item claims, or refund status, contact Kwok Limited. Email: [email protected]. Phone: +852 6266 6618. Address: 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O. The recipient must be Kwok Limited for all returns. The contact phone is +852 6266 6618. The specific return address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O.